User Services Assistant vacancy

Article dated: 24 July 2014

The Administrative Data Service (ADS) within the UK Data Archive is seeking to appoint a User Services Assistant to support frontline data access and delivery.

This is an exciting opportunity to work with the ADS as part of the innovative Administrative Data Research Network, a newly funded national infrastructure designed to support researchers in linking and analysing routinely collected administrative data, providing a rich new resource for economic and social research.

The post holder will have responsibility for:

  • checking and processing orders for access to administrative data and linked data
  • preparing proposals for the ADRN independent review panel
  • overseeing data access applications generally

You will assist the User Services Officers in answering, and where appropriate, referring user queries and supporting users through the registration, finding, online browsing, ordering, and project proposal preparation procedures. You will also process registration applications and assist with all aspects of data access.

We are looking for an individual with experience of providing a support/advisory service to users/customers or similar office environment. You should also be organised, self-motivated and have good administrative skills.

Previous applicants to post SO287, Data Access Support Officer need not apply.

The UK Data Archive is ISO 27001, certified for Information Security Management. This post involves access to Government systems, information or data and will be subject to the staff vetting process including a criminal record check. Further information can found in the Recruitment Pack.

This is a full time, fixed-term position until 30 September 2018.