Vacancy for Support manager at the UK Data Archive

Article dated: 8 January 2015

The UK Data Service is seeking to appoint a highly-motivated Support Manager. This is an exciting chance to contribute to the highly-respected and well-used UK Data Service.

The Service is a comprehensive resource funded by the ESRC to support researchers, teachers and policy makers who depend on high-quality social and economic data. It provides a single point of access to a wide range of secondary data including large-scale government surveys, longitudinal studies, international macrodata, business microdata, qualitative studies and census data from 1971 to 2011.

The Support Manager will be responsible for the day-to-day management of the Service's Support helpdesk and the overseeing of the creation of value-added training and support materials, as well as training events, with line management responsibilities for a team of five staff.

Among other duties, the Support Manager will:

  • Manage the Support helpdesk, which deals with in-depth data-related queries
  • Coordinate the development and delivery of training and other support materials such as video tutorials
  • Lead on and project manage the development of various products, such as the Variable and Question Bank
  • Represent the Service at external for a and committees, focusing on data harmonisation, classification and data use

The successful candidate will be a graduate (or have equivalent experience), with, desirably, a postgraduate qualification in a Social Science area and must have experience of managing staff. An understanding of the social science survey landscape is essential and of metadata/resource discovery desirable.

This is a full time, fixed-term position until 30 September 2017, with the possibility of continuation after this time. The UK Data Archive is ISO 27001, certified for Information Security Management.

The UK Data Archive is certified under the international ISO 27001 standard for Information Security Management.